Listen: We Need a Community

It’s a funny thing about social media. Sometimes, it can be kind of social.

That’s fantastic. It’s great for democracy. It’s a monumental shift in how information is managed. It changes the structure of power.

Everyone has the means to widely disseminate ideas. Everyone has the ability to engage in the conversation. Everyone can reach a global audience.

The gatekeepers are gone. No one is determining which ideas are good enough for wide distribution. No one is controlling the message.

The problem, though, is now that everyone has a voice, some people are choosing to use it. That, in itse

lf, is good. But we’ve lost much of the civility of engaging in the community. Somewhere along the way, everyone started talking and stopped listening.

A year or so ago, a social news experiment called Patch started to catch on. The idea was to fill the local news vacuum in small communities. Local editors were recruited to attend city council and school board meetings. They wrote of short pieces of a hyper-local nature. Readers were encouraged to participate. There were lots of open-ended questions and prompts for discussion. Residents could share their news as well. The editor curated the content, and through the comments, the whole community could participate.

Originally, Patch had a policy that required people to use their real names. They wanted you to participate, but they also wanted you to be accountable for your words. So users with anonymous handles were politely asked to add their names to their profiles. As time went on, this became harder and harder to enforce. At some point last summer, a policy change allowed people to be anonymous on Patch. Since they couldn’t enforce the rules, they changed them. Participation soared. Advertising revenue (I’m assuming) went up. All was good.

But the level of discourse took a nose dive. No longer hindered by their reputations, users migrated to extremes. The comments quickly devolved into pointless vitriol and personal attacks. I stopped commenting. Then, I stopped reading. It turns out that the allure of the anonymous megaphone is strong enough to overcome any sense of civic responsibility to the community.

We see that in other places as well. In January, I attended my third EduCon conference in Philadelphia. This is a co

nference of conversations, centered on getting smart people in the same place at the same time to discuss big issues in education. While the sessions are carefully planned by the facilitators, they involve an enormous degree of interactivity. There are no audience members. Everyone is a participant.

This year, for the first time, I saw participants with megaphones. Rather than respecting the norms of the community and participating in civil discourse around the topics of the sessions, a very small minority brought their own agendas, and attempted to steer every conversation toward their theses. Pearson is evil. Common Core will destroy American education. The Internet is full of predators and too dangerous for children to use. Fine. Bring your arguments. Let’s have a conversation. But it got to the point where nearly every session devolved into soapboxing by the same people on the same topics. That’s not respecting the community.

And now, this brings us to EdCamp. In a few weeks, we’re hosting this opportunity for anyone interested in education to come together to discuss the topics that are important to them. The attendees will determine the schedule for the day. You’ve probably already heard all about it. If you need more info or want to come, check out the web site.

But I’m worried about conversations being hijacked. EdCamp is a community of convenience. It’s not a place where the same group of people has been interacting and has formed a community with standards of behavior. Maybe it will become that some day, but right now, it’s just a diverse bunch of people. There’s already some evidence that a vocal minority is bringing megaphones to EdCamps with the goal of preaching their own personal Gospels.

We’re doing a few things to try to give everyone a voice. The web site is featuring a series of Participant Perspectives, highlighting people who are coming to EdCamp and giving some background about who they are and why they’re attending. The goal is to raise the level of discourse, and to highlight the diversity of the attendees. There are also some posts that go into more detail on what an unconference is, how the day will be structured, and what people can expect when they come. The idea is to build some expectations among the attendees, who are ultimately the only ones who can ensure that everyone has a voice. Finally, we’re not going to build the session schedule ahead of time. Over the last year or so, several EdCamps have opened the board a day or two in advance, so people can start scheduling sessions. This just encourages people to bring their leftover presentations from other conferences. While we may solicit ideas for topics ahead of time, nothing is going on the schedule until the day of the event.

All of this involves listening more than talking. The most important part of the conversation is not what you’re saying, but how you’re reacting to the things that others are saying. Sometimes, it’s easy to lose the conversation skills when there are so many megaphones around.

I hope that the education community can reach a level of civility and discourse that’s not being modeled in the wider society. I’m sure we’re up to the task. But we have to start by listening.

Photo credit: The Infatuated on Flickr.


Author: John Schinker

What else do you want to know?

1 thought on “Listen: We Need a Community”

  1. Being my first Educon I kinda felt the same way. Since then I have tapered back my use of twitter etc. because that conference helped me realize that the front channel is > the backchannel. People were so engrossed with tweeting out “quotable” phrases from the talks that they didn’t appreciate the conversations that were happening right in front of them. This was a wake up call for me as well. I saw what others around me were doing, they were seeking validation from their followers and thats when I realized that it was more important for me to soak up the awesomeness that was in front of me instead of being buried in my device. Great post!


Comments are closed.